Shenzhen WALSUN Technology Co., Ltd is a high-tech OEM/ODM enterprise that combines R&D, manufacturing, marketing, and after-sales service as a whole. From 2013 until now, our company has mainly focused on consuming electronic products, relying on technology innovation and quality services. At present, our company has been in a leading position in the R&D, manufacturing, quality, sales and technical services of Fingerprint Padlock, Fingerprint Locks, U Shape Fingerprint lock, etc.
1. No refunds are offered. Only defective goods are offered exchange within 1 month since goods delivered
2. All items required exchange or fully refund should be returned back to us with the original package and no signs of abuse or
damage, we will issue refunds or exchange after receiving the returned items
3. Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 7 days from delivered date
4. Buyer is responsible for the returned shipping charges
5. All unauthorized returns will not be accepted.
Shipping: By air,by sea, by express(Fedex, UPS, TNT, EMS, etc); Shipping cost depends on the total weight.
Delivery term: In 3-10 days after payment received. Depends on the orders quantity
Warranty: 12 months
Q1. Can I have a sample order for intelligent lock fingerprint padlock /portable u lock/ outdoor bycicle bike lock ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity.
Q3. Do you have any MOQ limit for order?
A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application,
Secondly We quote according to your requirements or our suggestions,
Thirdly customer confirms the samples and places deposit for formal order,
Fourthly We arrange the production.
Q6. Is it OK to print my logo on product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%,
Secondly, during the guarantee period, we will send new products with new order for small quantity. For defective batch products,
we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.